Processing of personal data

1. Contact details
2. Generalities
3. What information do we collect from you
4. When and how is the information used
5. How we protect the information
6. Who has access to the information collected from you
7. How errors can be corrected
8. Sharing information with third parties
9. Your rights

1. CONTACT DETAILS

The website https://www.ticketstore.ro/ belongs to and is managed by SC SMART TICKETING & LOGISTICS SRL, a Romanian company, which can be contacted in the following ways:

• Phone: 0722 119 194

• Email: office@ticketstore.ro

Fiscal data: SC SMART TICKETING & LOGISTICS SRL, registered at the Trade Register under no. J23/1019/2023, unique identification code no. 31112535, IBAN: RO83BTRLRONCRT0074324801

2. GENERALITIES

The document you are currently reading is, in fact, one of the ways in which we want to show you that the trust you place in us is not one-sided and that we, in turn, take all necessary measures to ensure that your visit to our website is as pleasant as possible and without consequences that you do not anticipate.

For any questions or concerns regarding the terms used below or any other issues related to how we understand to keep your data confidential, please contact us at the following email address: office@ticketstore.ro

3. WHAT KIND OF INFORMATION DO WE COLLECT FROM YOU

SMART TICKETING & LOGISTICS SRL collects information from its users in the following ways: directly from the user, from the traffic reports recorded by the servers hosting the SMART TICKETING & LOGISTICS SRL websites, as well as through cookies.

Information provided directly by the user:

When you subscribe to a service provided by SMART TICKETING & LOGISTICS SRL, we may ask for your name, email address, and other personal information. The more information you voluntarily provide, the better we can personalize the information offered on your future visits. Information from the server traffic report:

When you visit a website, you disclose certain information about yourself, such as your IP address, the time of your visit, the location from which you entered our SMART TICKETING & LOGISTICS SRL website, and like other operators, we record this information.

COOKIES:

In order to provide a personalized service to our users, SMART TICKETING & LOGISTICS SRL may use cookies to facilitate the storage and tracking of your preferences.

For example, we may use cookies to identify you and provide you with information and services based on the preferences you have expressed in your previous visits. Also, third-party online advertising networks may use cookies to adapt advertising messages to your preferences. Cookies are ".txt" files provided by your browser from a web server and then stored on your computer's hard drive. The use of cookies is a current standard on many of the important websites you visit. Most browsers are set to accept cookies. However, if you prefer, you can reset your browser to notify you whenever you receive a cookie or even to refuse the acceptance of cookies. However, you should know that some sections of our website may not be displayed normally if you have set your browser to reject cookies.

You should also note that whenever you voluntarily disclose personal information in the online communication environment, such as online forums, email programs, FTP programs, discussion groups, chat services, the information disclosed by you can be easily collected and used by unauthorized persons.

Although SMART TICKETING & LOGISTICS SRL makes every effort to protect your personal information, SMART TICKETING & LOGISTICS SRL cannot ensure or guarantee the security of any type of information you transmit to us, so transmitting information in an inappropriate environment is at your own risk. You must also understand that you are solely responsible for maintaining the confidentiality of the information (passwords, usernames, etc.) related to the accounts you have acquired as a result of using the services offered by us.

4. HOW AND WHEN THE INFORMATION IS USED

SMART TICKETING & LOGISTICS SRL uses the information collected from you in several ways, depending on the type of information collected:

• Information provided directly by the user: This information is used only for the purpose of personalizing the services offered to you and verifying your identity for the execution of any contracts between you and our company following your use of the online purchase services developed by us.
• Information collected from the server traffic report of SMART TICKETING & LOGISTICS SRL: This type of information helps us identify which sections of our websites are of interest to users. SMART TICKETING & LOGISTICS SRL also collects the IP addresses of its users for the safe administration of our computer system, to prevent criminal activities, and, last but not least, for communicating anonymous standardized templates of users to our advertising clients.;
• Information collected through cookies: SMART TICKETING & LOGISTICS SRL uses cookies to allow you to make the most useful use of our services and to obtain statistical information that allows us to improve our services. Cookies (as defined above) allow us to save your access passwords and preferences so that you do not have to enter them again the next time you visit us.;
  In accordance with the legislative provisions imposed by the European Union through General Data Protection Regulation no. 679/2016, supplemented by the current Romanian legislation, SMART TICKETING & LOGISTICS SRL assumes the legislative provisions and undertakes to manage securely and only for the declared purposes, the personal data provided by you through our forms, emails, or web applications.
  The purpose of collecting the data specified above is the one declared in the section where your data is requested and depending on the options selected, and the purpose can identify one or more of the following situations:
• to improve the quality of SMART TICKETING & LOGISTICS SRL's products and services so that they meet the needs of users and to provide updates about the products and services offered;
• represents the online delivery and commercialization of products and/or services, including their delivery;
• information about the placed order, favorite products, or those included in the wish list or alert;
• sending newsletters and occasional offers;
• providing advertising, marketing, and publicity services.

5. HOW WE PROTECT THE INFORMATION COLLECTED FROM YOU

The confidentiality and protection of the information collected from you are of vital importance to us. SMART TICKETING & LOGISTICS SRL does not provide the collected information to third parties without your express and prior consent. Any statistics regarding the traffic of our users, which we will provide to third-party advertising networks or partner sites, are provided only as aggregate data and do not include any personally identifiable information about any individual user.

Your access to certain services and information on the website is protected by a password. We recommend that you do not disclose this password to anyone. SMART TICKETING & LOGISTICS SRL will never ask for your account password in unsolicited messages or calls. We advise you, therefore, not to disclose this password to people who ask you for it. Furthermore, if possible, you should remember to sign out / log off / sign out of your account in the Forum, Chat, or other online services provided by SMART TICKETING & LOGISTICS SRL at the end of each session of using them. We also advise you to close the browser window you worked on at the end of your browsing on the websites or services provided by SMART TICKETING & LOGISTICS SRL.

These tips are intended to prevent unauthorized access to your personal information or correspondence when you work on a computer network in a public place. (in internet cafes, for example).

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Consequently, despite our efforts to protect your personal information, SMART TICKETING & LOGISTICS SRL cannot ensure or guarantee the security of the information you transmit to us, to and from our online services, or our products. We warn you, therefore, that any information sent to us is at your own risk.

When we receive the information you transmit to us, however, we guarantee that we will make every effort to ensure their security in our systems, in accordance with the security standards imposed by the current Romanian legislation.

6. WHO HAS ACCESS TO THE INFORMATION COLLECTED FROM YOU

With the exception of the cases mentioned above, SMART TICKETING & LOGISTICS SRL will not disclose any personally identifiable information about its users to third parties without first obtaining the express consent of the users in this regard.

At the same time, however, SMART TICKETING & LOGISTICS SRL may disclose personally identifiable information when the law expressly provides for it or when it is necessary to protect the rights and interests of SMART TICKETING & LOGISTICS SRL.

In conclusion, when you access the SMART TICKETING & LOGISTICS SRL website and are asked to disclose information about yourself, you will disclose this information only to the SMART TICKETING & LOGISTICS SRL website, except when the service or information in question is offered in partnership with another website or service.

However, whenever such a service is provided in partnership with another website, you will be informed about this. In order to provide you with services at the highest standards, it is necessary to share your personal information with the co-partner website or service. If you do not want this data of yours to be shared, you can proceed accordingly by not allowing the data transfer by not using that specific service.

However, if you choose to accept data sharing, you must understand that service providers in partnership may have separate privacy and data collection practices. SMART TICKETING & LOGISTICS SRL has no control and cannot guarantee all the legal aspects involved in the use of these independent privacy practices.

SMART TICKETING & LOGISTICS SRL processes your personal data, through automated and manual means, intended for the execution of services to customers, the collection of related debts, and the resolution of your requests regarding the activity carried out by SMART TICKETING & LOGISTICS SRL.

Your data is necessary for the execution of services, issuing service invoices, collecting related debts, and resolving your requests regarding the activity carried out by SMART TICKETING & LOGISTICS SRL.

We inform you that your refusal may make it impossible to provide the selected/ordered services/products or options.

The recorded information is intended for the use of SMART TICKETING & LOGISTICS SRL and is communicated only to the following recipients:

• employees responsible for the website on which you transmitted your data,
• carriers for correspondence and communications,
• third parties involved in achieving the intended purpose for the data subjects.

7. HOW CAN WE CORRECT ERRORS IN THE DATA COLLECTED FROM YOU

If you create an account with one of our services, we can send you a confirmation email providing you with details of your new account. The confirmation message will be sent to the email address you provided us with and will describe the ways in which you can modify or delete the account data you have just created. We advise you to keep this confirmation email, especially as it contains information that may be useful to you when problems arise in accessing our services.

8. SHARING INFORMATION WITH THIRD PARTIES

The website https://ticketstore.ro may use the services of advertising companies to establish advertising targets and support advertising campaigns and other messages specific to marketing activities. For this, these companies may collect anonymous data through cookies. To the extent that this happens, SMART TICKETING & LOGISTICS SRL will include in its privacy agreement links to the privacy agreements of partner advertising networks.

9. YOUR RIGHTS

By reading the "Privacy Policy" document, you have been informed that you are guaranteed the rights provided by law, namely the right of access, intervention on data, the right to object to data processing, the right to withdraw consent or data, the right not to be subject to an individual decision. At the same time, you have the right to object to the processing of personal data concerning you and to request the deletion of data. We notify you that any person has the right to object, free of charge and without any justification, to the processing of their personal data for direct marketing purposes.

To exercise these rights, you can send a written request, dated and signed, to SMART TICKETING & LOGISTICS SRL at the email address office@ticketstore.ro

If some of the data about you is incorrect, please inform us as soon as possible to correct the situation by sending an email to the email address office@ticketstore.ro

You also have the right to appeal to justice. Your data cannot be transferred abroad except to the extent that the third parties involved are not from Romania and this is necessary to achieve the purpose.